Return Policy for Chinto Pinto Kids Clothing Wholesale
Effective Date: 1st December 2024
At Chinto Pinto Kids Clothing Wholesale, we strive to provide high-quality products and excellent service. However, if you encounter any issues with your order, please review our return policy outlined below.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect items.
- Items must be returned in their original condition, unused, unwashed, and with all tags intact.
- Returns for reasons such as over-ordering or a change of mind are not accepted.
2. Timeframe for Returns
- You must notify us of any issues with your order within [insert timeframe, e.g., 7 days] of receiving the goods.
- After notification, returns must be shipped back to us within [insert timeframe, e.g., 14 days].
3. Return Process
- Notification: Contact us at [insert contact details] with your order number, details of the issue, and pictures of the defective or damaged items.
- Approval: Once we review your request, we will notify you if the return is approved and provide return instructions.
- Shipping: Return the items to the address provided. The cost of return shipping is the customer’s responsibility unless otherwise agreed.
4. Refunds and Replacements
- Replacements: Where possible, we will replace defective or damaged items with the same or similar items.
- Refunds: If a replacement is not possible, we will issue a refund for the returned items. Refunds will be processed within [insert timeframe, e.g., 7-10 business days] after we receive and inspect the returned goods.
- Shipping costs for the original order are non-refundable unless the issue was caused by us.
5. Non-Returnable Items
The following items are not eligible for return:
- Items sold as “final sale” or clearance stock.
- Customized or special-order items.
- Items damaged due to misuse, improper care, or alterations made by the customer.
6. Damaged or Incorrect Items
If you receive damaged or incorrect items:
- Contact us immediately at [insert contact details] with photos as proof.
- We will investigate the issue and work with you to resolve it as quickly as possible.
7. Contact Information
For any questions or to initiate a return, please contact us:
Chinto Pinto Kids Clothing Wholesale
Store Address: FB-11, Crown Plaza Mall, Sector 15A, Faridabad, Haryana, 121007
Mail Address: info@chintopinto.com
Contact No: +91 99906 11158
By purchasing from Chinto Pinto Kids Clothing Wholesale, you agree to the terms of this Return Policy. We reserve the right to update this policy at any time, and changes will be communicated appropriately.